SHIPPING & RETURNS
We normally ship orders within 24-48 hours. Shipping transit can take 2-8 business days depending on distance and shipping method. For Shipping Policy on the Koola Buck Walk-in Coolers please see below.
What is the return policy?
Your satisfaction is important to Koola Buck. If there is an error while fulfilling your order, please contact us immediately and we will do everything possible to correct the situation. If you are unhappy with your purchase, you may return for a refund (Shipping costs are non refundable) within 30 days of your original purchase date. All returns are subject to a 10% restocking fee and a credit card processing fee (based on the original purchase price). To begin processing a return, please email support@koolabuck.com or call (814) 849-9695 for instructions. All returns must be sent to the following address with a copy of your purchase receipt:
Koola Buck
Attn: Returns
494 Service Center Rd.
Brookville, PA 15825
Do you ship internationally?
Orders placed on our website only ship within the United States. For shipping outside the United States please email support@koolabuck.com or call (814) 849-9695 for more information.
SHIPPING POLICY FOR PORTABLE WALK IN COOLER:
- Shipping to United States and Canada. Call (814) 849-9695 for shipping details for your location.
- Residential & Business addresses only. No PO Boxes.
- Shipping method at the discretion of Koola Buck.
- Please allow 2-4 weeks for shipping and processing.
- In the event that the shipping address provided is not deliverable, we reserve the right to hold your order until we are able to get in contact with you for a proper ship-to address.